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Q:
Doesn't Large
Format mean huge
files, it's larger
printing right?
A:
Well, most people think
that just because it's
large format the file
has to be 300dpi at
actual size. If you
created a Photoshop file
for a banner that was
48'' x 96'' at 300dpi,
it would be a gigabyte!
You can simply create
your files at 1/3 scale
(or 33% and work at
300dpi). If you have
limitations on the size
in the design program
you're using, you can
scale it down to 10% and
work at 1000dpi. It
would be best to design
in a vector (scalable)
program though because
your files are much
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Q:
When I have you design
something for me
(logo, ad,
brochure, etc.) do I own
the rights to it or do
you?
A:
We design for one
purpose... YOU.
Our designs belong
to us and anything
created by an employee
of ClearCreekImage.com
belongs to us, not the
employee. However, we do
not necessarily require
the ownership of the
artwork. Providing you
are in good standing
with our financing
department, you may
request an ownership
certificate. This
certificate provides you
with full ownership to
the logo, artwork and
rights to reproduce. The
only thing we will
retain is the right to
use it in our marketing
(in a respectful manner)
as examples of work we
have created. Artwork is
available on Disc for a
cost. |
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Q:
I have suppliers close
to me, why should I use
Clear Creek image?
A:
Your suppliers may not
offer the quality or
affordability that we
offer. We are looking
out for our customers
best interest and know
that word of mouth and
good repoire make for a
positive business
relationship. |
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Q:
What kind of materials
do you use?
A:
Since day one, we have
been testing and
torturing our suppliers
until we've found the
best supplies and
materials. We are
constantly updating our
materials list to ensure
we get the best the
industry has for the
money. We use only
certified materials for
the equipment to ensure
the best possible print
quality. We also quality
check and test print
every roll of material
we print on before we
run your jobs. |
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Q:
What kind of payment do
you accept?
A:
Cash, Money Orders,
Cashier's Checks, Online
Payments, Paypal, VISA,
Master Card, American
Express and Checks (as
long as they're not made
of rubber :)
You can make a payment
on our "Make
a Payment" Page. |
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Q:
What if I don't really
know what I want?
A:
You are not alone. Many
people come to us with a
skill or talent to
produce a quality
product or provide an
outstanding service, yet
they have absolutely no
design abilities or
creativity and they
openly (humbly) admit
it. Great! because I
can't replace the engine
on my car either. We all
do our parts to make the
world go round'.
Our Part is to
make our customer's
business look great!
Look at our forms
section for some helpful
tools that will guide
you through the process
of pulling the right
information out so we
can design a piece that
they you love! |
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Q:
How do I provide high
resolution photographs
legally?
A:
Great question! We
obviously need really
good photos if we're
going to impress our
customers, right? well,
you can't exactly go
searching the net for a
photo, for two reasons:
1. You could be sued for
making a profit off of
someone else's work.
2. You usually won't
find a good quality
image worth using on the
net.
The solution:
www.istock.com!
They are really
reasonably priced and
they have a huge
selection. |
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Q:
How do specials work?
A:
In this business (as you
probably already know)
suppliers are sometimes
overstocked on certain
products and materials.
So we take advantage of
these offers and pass
the savings on to you.
This is why we will have
unique specials from
time to time that will
seem surprisingly low.
We also have
introductory offers to
gain new accounts. These
are a loss for us in the
beginning but we see the
value in future because
we are all about
relationships. We know
you'll be back for more,
because we're that
confident in our quality
and care. |
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Q:
How will I know if my
colors will print
accurately?
A:
We calibrate our
machines often and we
also print a
verification test print
before every job to
ensure all is accurate.
We will even print a
sample "Proof" print if
you need it. The only
down side to proofs are
that they delay the
final print until you
approve it. We will
verify before printing
if you specify which
colors you want to be
accurate. Due to the
coating process and the
type of UV Inks that are
involved with large
format printing, we
cannot guarantee 100%
accuracy, so we always
suggest getting a proof
before printing large
jobs or difficult
ones. |
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Q:
How do I know if my file
will print the right
size?
A:
We require the vertical
and horizontal
dimensions of the final
print so we can ensure
your print is accurate
every time. |
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Q:
What if I need a job
printed really fast?
A:
Beggars can't be
choosers! Just kidding,
depending on the job
process, we may be able
to bump other jobs back
and put priority on
yours. This will of
course incur a "Rush
Fee" to cut to the head
of the line. We will
always do our best to be
diligent with our time
frames on a regular job.
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Q:
What if I am a
wholesaler of yours and have a
customer that needs a
special price or if I
need
to price match in
order to get a really
large job?
A:
We can't always do
special pricing but from
time to time, we can
definitely help you get
that really good account
by adjusting the
wholesale price so you
can land the deal. |
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Q:
What if the job gets
lost or damaged in
shipping?
A:
We only ship through
carriers that we can
insure with. Some
carriers will not
guarantee the package
will get to it's
destination on time or
in good shape.
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If this FAQ doesn't
answer your question,
email
info@clearcreekimage.com
and we'll be delighted
to provide further
assistance. |
